PATIENT SERVICE REPRESENTATIVE I

The Brevard Health Alliance Inc•Titusville, FL

10h•Onsite

About The Position

Patient Service Representatives (PSR I) provide superior quality, competitive value, and outstanding service by providing exceptional administrative support to clinical staff. The PSR I ensures that patients receive excellent customer service support when they arrive to clinics to check in for their appointments.

Requirements

High School Diploma or General Equivalency/Educational Diploma (GED)
1-year experience in customer service
Ability to multi-task
Good interpersonal and communication and organizational skills
Ability to read and write at high school level
Ability to use or operate computer, copy machine, typewriter, and fax machine
Ability to maintain confidentiality at all times and follow Brevard Health Alliance’s confidentiality guidelines
Ability to use Microsoft Office applications
Typing requirement of 40 words per minute
Must be able to speak and understand the English language
Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative

Nice To Haves

Previous experience in a medical office or healthcare environment preferred
Customer service and/or medical front office experience
Knowledge of medical terminology is preferred

Responsibilities

Greets and assists patients in a timely, professional, and courteous manner with a willing and helpful attitude, ascertain purpose of visit, and direct them to appropriate staff if necessary
Answers telephones properly, courteously and tactfully dealing with the public, physicians, and outside businesses; determines sense of urgency and assists caller to the best of ability, routing call to appropriate party for assistance; take complete and accurate messages for area personnel not available
Schedules and confirm patient appointments or follow up visits in person and via telephone in the electronic medical record (EMR) system
Documents calls, if necessary, in patient file. Respond to phone messages in a timely manner
Performs reminder calls for patient appointments and verify the insurance status/financial eligibility of each patient
Deals with complaints effectively
Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.
Check out all patients as per the terms of their insurance company rules. Ensure charge is entered in the electronic medical record (EMR) system and co-pay is collected at time of service
Maintains patient flow by checking in patient in a timely manner; verify address and phone number is current in the electronic medical record (EMR) system
Assists with area clerical duties such as typing, photocopying, filing, scanning, and faxing documents, medical records, reports, and other materials
Prints, sorts, and organizes paperwork, reports and/or materials to be sent out. Prepare outgoing correspondence to include folding, stuffing, and postage stamping; mail/send out or distribute paperwork, reports and/or materials
Ensures patient picture is in the EMR system and updated
Maintains cash drawer and reconcile daily payments posted to patient accounts
Assists with maintaining a clean work area
Ensures front door is unlocked/locked at the beginning and end of each day
Complete and file daily Insurance Verifications
Perform other related duties as assigned