Patient Service Representative I

University Hospitals•Geneva, OH

18h•Onsite

About The Position

This position is located within the Physical Therapy department. The primary responsibilities include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must utilize quality customer service techniques to ensure patient needs are met and maintain professional interpersonal skills with patients, physicians, and co-workers. The role also supports department operations as needed and performs other duties as assigned, complying with all policies and standards. Specific duties will be provided during orientation. A key aspect of this role is abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to address the appropriate use of PHI.

Requirements

High School Equivalent / GED
Customer service experience preferably in the medical field (Required)
Typing skills – 30 wpm (Required proficiency)
Excellent verbal/communication skills (Required proficiency)
Detail oriented (Required proficiency)
Basic computer knowledge (Required proficiency)

Nice To Haves

1+ years related experience as a Secretary/Receptionist (Preferred)
ICD9 coding and medical terminology (Preferred proficiency)

Responsibilities

Accurate and efficient patient registration
Procedure scheduling
Charge transmittals
Collections
Procurement
Use quality customer service techniques to ensure patient needs are met
Maintain professional interpersonal skills with patients, physicians and co-workers
Supports department operations as needed
Performs other duties as assigned
Complies with all policies and standards
Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients