Patient Service Representative I

AltaMed • Monterey Park, CA

1d • $25 - $25 • Onsite

About The Position

The Patient Service Center Representative I is the primary contact for participants and their families. This role assists with service needs, schedules appointments, explains program details, and ensures that all interactions, records, and coordination follow federal, state, and local regulations, including HIPAA and participant rights. Follow up on participant satisfaction and respond to concerns or complaints promptly and professionally. This role also answers phone calls, addresses questions, confirms appointments, and registers participants as needed.

Requirements

• A high school diploma or equivalent is required.
• A minimum of 2 years of experience working in a call center environment is required.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Assist participants and their families with service needs.
• Schedule appointments.
• Explain program details.
• Ensure all interactions, records, and coordination follow federal, state, and local regulations, including HIPAA and participant rights.
• Follow up on participant satisfaction.
• Respond to concerns or complaints promptly and professionally.
• Answer phone calls.
• Address questions.
• Confirm appointments.
• Register participants as needed.

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED