Patient Service Representative I

VARIETY CARE INC•Oklahoma City, OK

3d•Onsite

About The Position

The Patient Service Representative I is responsible for various administrative and patient-facing duties within the Administration Department. This role involves managing patient check-in and check-out processes, handling telephone communications, scheduling appointments, and maintaining patient records. The position requires strong character qualities such as attentiveness, enthusiasm, joyfulness, patience, and punctuality. The Patient Service Representative I will support Variety Care's mission as a Patient Centered Medical Home and contribute to achieving the goals of the "Triple Aim" of healthcare reform. This role demands integrity, adaptability, sound judgment, and the ability to be a leader in problem-solving and accountability.

Requirements

High School Diploma or GED.
Possesses legible handwriting and basic mathematic skills.
Possesses ability to work with the public.
Possesses ability to enter simple data entry and has basic keyboarding knowledge.
Able to communicate with patients and staff.
Trustworthy handling confidential information.
Able to work in an active and stressful environment.
Able to work with difficult patients from time to time.
Able to lift a minimum of 25 pounds.
Able to sit for long periods of time.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.
Bilingual- English/Spanish

Responsibilities

Answers telephones and schedules appointments.
Obtains patient information, prepares charts for examination, and collects and secures payments at patient check-out.
Provides back-up and overflow coverage for Front Office Telephone Operator(s).
Receives patients at the reception window.
Obtains required information/documentation from patients at check-in.
Obtains and updates financial and family information, including address, phone, insurance coverage, and DOB.
Updates information and makes changes in the electronic medical records.
Schedules appointments in the electronic medical records.
Posts charges and payments at the time of check-out.
Verifies late or open balances and reminds patients of outstanding balances.
Assists patients with balance owed questions via billing assistance.
Accepts payments and assures daily collections are secured.
Balances daily transactions.
Ensures the waiting area is kept in good order.
Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
Ensures office equipment is in good working order and notifies appropriate staff of any problems.
Accepts direction from the Practice Administrator or Physician on staff.
Supports Variety Care’s accreditation as a Patient Centered Medical Home and commitment to provide Safe, Effective, Patient Centered, Timely, Efficient, and Equitable care.
Provides leadership and works with staff to achieve the goals of the "Triple Aim" of healthcare reform.
Embodies strength of personal character, integrity, adaptability, and sound judgment.
Performs other duties as assigned.