Patient Service Representative I, Bilingual (69371)

VARIETY CARE INC•Oklahoma City, OK

6d•Onsite

About The Position

The Patient Service Representative I (bilingual required) is responsible for a variety of administrative and clerical tasks to ensure the smooth operation of the front office. This role involves direct patient interaction, appointment scheduling, patient information management, and financial transactions. The position supports Variety Care’s commitment to providing patient-centered medical home care and achieving the goals of the "Triple Aim" in healthcare reform.

Requirements

High School Diploma or GED.
Possesses legible handwriting and basic mathematic skills.
Possesses ability to work with the public.
Possesses ability to enter simple data entry and has basic keyboarding knowledge.
Able to communicate with patients and staff.
Trustworthy handling confidential information.
Able to work in an active and stressful environment.
Able to work with difficult patients from time to time.
Bilingual (English/Spanish) required.

Nice To Haves

One or more years of clerical experience.
One or more years of customer service experience.

Responsibilities

Receives patients at the reception window.
Obtains required information/documentation from patients at check-in.
Obtains and updates financial and family information for each patient visit, including address, phone, insurance coverage, and DOB.
Updates information and makes changes as necessary in the electronic medical records.
Schedules appointments in the electronic medical records.
Posts charges and payments at the time of check-out.
Verifies late or open balances and reminds patients of outstanding balances.
Accepts payments and assures daily collections are secured.
Balances daily transactions.
Assures the waiting area is in good order throughout the day.
Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
Assures that office equipment is in good working order and notifies appropriate staff if problems arise.
Accepts direction from the Practice Administrator or the Physician on staff.
Supports Variety Care’s accreditation as a Patient Centered Medical Home.
Provides leadership and works with all staff to achieve the goals of the “Triple Aim” of healthcare reform.
Performs other duties as assigned.