Patient Service Representative/Front Desk - Clive, IA

Capital Orthopaedics And Sport • Clive, IA

2d • Hybrid

About The Position

At Capital Orthopaedics & Sports Medicine, we help patients return to the activities they love. We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for our patients and support front desk operations.

Requirements

• High school diploma or GED required
• Strong communication and multitasking skills
• Detail-oriented and dependable
• Familiarity with computer systems

Nice To Haves

• 1–2 years of customer service or front desk experience preferred
• Healthcare experience and medical terminology knowledge preferred
• EMR experience a plus

Responsibilities

• Greet and assist patients and visitors with professionalism and care
• Manage front desk operations and coordinate patient flow
• Verify insurance, collect payments, and maintain accurate records
• Answer and direct phone calls from patients, vendors, and partners
• Respond to patient requests and manage communication in EMR
• Support medical records and administrative tasks
• Collaborate with clinical staff, providers, and leadership

Benefits

• Medical, Dental, and Vision insurance
• Paid Time Off (PTO)
• 6 Paid Holidays
• 401(k) with 3% Safe Harbor contribution
• Group Life & AD&D
• Flexible Spending Accounts (FSA)
• Voluntary Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees