Patient Service Representative (Front Desk) Cartersville

WellStreet•Cartersville, GA

2d•Onsite

About The Position

The Patient Service Representative is the first point of contact between the patient and clinical staff. This role involves patient check-in, insurance verification, collection of co-pays and balances, and various other front office duties. The front office position plays a vital role in ensuring and exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Requirements

High school diploma or equivalent
1+ years of experience in a medical office or emergency room setting
Experience with insurance eligibility and co-pay determination

Nice To Haves

Urgent care experience preferred, but not required
Certification & experience as a medical assistant a plus, but not required

Responsibilities

Will support the Cartersville Main and Acworth clinics
Greet patients and provide instructions to all visitors in a polite and professional manner
Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
Maintain the readiness of the Piedmont Urgent Care reception area
Perform clerical tasks and adhere to established policies and procedures
Determine and collect each patient’s financial responsibility
Assist the practice manager and other staff as required
Provide overall support for Physicians and office operations
Obtain and document patient history
Understand and enforce standard healthcare regulatory requirements
Collect and maintain all patient and business documents while maintaining confidentiality
Perform office procedures including all general administrative duties
Document Electronic Medical Record (EMR) all medical interventions
Assure HIPAA and OSHA compliance
May be asked to travel to nearby Piedmont Urgent Care locations to support the staff