Patient Service Representative, Emergency Services

University of Missouri Health Care • Jefferson City, MO

11d • Onsite

About The Position

MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day!

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills

Nice To Haves

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis.
• Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients).
• Process high volume of acutely ill patients in poor condition with constant patient turnover.
• Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.
• Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events.
• Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system.
• Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters.
• Screen uninsured patients’ eligibility for Medicaid expansion.
• Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.
• Perform bedside registration process between ED PSR and patient/family; ensures obtaining verification so accurate insurance benefits are applied for each patient.
• Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs.
• Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs.
• Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner.
• Responsible for reporting to work in timely manner for all scheduled shifts.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED