Patient Service Representative - Cardiology
About The Position
Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. Delivers exceptional customer service with the HHC brand experience.
Requirements
- High school diploma/GED equivalent
- Minimum of 2 years customer service experience preferred
- 1 Year customer service experience in a fast-paced medical office
- Epic experience preferred
Responsibilities
- Greeting patients
- Answering routine questions
- Registering patients
- Maintaining records and accounts
- Creating a positive patient experience
- Facilitating communication between patients and healthcare providers
- Ensuring efficient office operations
- Scheduling appointments
- Responding to incoming correspondence from patients, caregivers, healthcare providers, and beyond
- Welcoming patients in person or on the telephone
- Taking detailed messages
- Registering arriving patients, including insurance verifications, patient demographic updates, and video visits
- Using Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
- Managing high call volumes
- Following Standard Work to ensure efficient patient experience
- Corresponding with clinical operations and/or providers as necessary
- Transferring calls as appropriate to clinical team members, including complaints and escalations
- Informing patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
Benefits
- Competitive benefits program designed to ensure work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
