Patient Service Rep, Temple Lung Center @ Yardley, - Temple Physicians Inc

Temple University Health System • Philadelphia, PA

9d • Onsite

About The Position

Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources. Requires daily communication with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information. Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience. This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations. Customer service is a key component of all duties.

Requirements

• High School Diploma or Equivalent Required
• 2 years experience in a secretarial or clerical/general office position Required
• 1 year experience in a healthcare setting Required

Responsibilities

• Completing preregistration, re-registration and/or re-verification processes.
• Accurately identifying, verifying, and documenting insurance coverage for scheduled services.
• Communicating with patients/caregivers, schedulers, and insurance companies via telephone.
• Obtaining accurate demographic, insurance, referring provider, and patient liability information.
• Performing all front desk functions.
• Handling all scheduling functions.
• Answering phones.
• Greeting patients and family members.
• Working as part of a team to provide a good patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED