PATIENT SERVICE REP

MENA REGIONAL HEALTH SYSTEM•Mena, AR

1d•Onsite

About The Position

At the direction and control of the Director of Revenue Cycle, the Patient Services Representative is responsible for coordinating admissions and/or registrations of patients, verify information received upon admission, pre-certification IP/OP admits, extensive knowledge of Commercial Insurance contracts, handles billing and collections of all commercial accounts.

Requirements

High school diploma
One-year prior experience preferred in a hospital, similar medical facility or physician office.
Understanding, supporting and promoting the organizational values inherent in the philosophy of Mena Regional Health System
Performing job duties in a manner which demonstrates the values of Mena Regional Health System and its commitment to customer service
Ability to use good judgment with good computer skills
Requires a high degree of tact, discretion, accuracy and confidentiality in dealing within the hospital as well as community
Working with confidential information
Complying with Human Resources policies and procedures
Practicing regular and punctual attendance
Reaching and grasping with arms and hands
Proofreading and checking documents for accuracy
Using a keyboard to enter or transform words or data
Hearing in normal and soft tones
Ability to read and understand written English words and sentences
Ability to communicate orally and in writing in English words and sentences
Ability to understand spoken English words and sentences
Ability to communicate with others by telephone and e-mail

Nice To Haves

one or two years of college preferred

Responsibilities

Interviews patient or his/her representative to obtain information necessary for treatment
Inputs patient data into computer
Explains hospital policies regarding deposits and prepayments
Verifies insurance
Assists patients in understanding his/her insurance benefits
Files all commercial claims, follows up by phone or internet access
Analyzes commercial remittances for payments/errors, reports denials from insurance
Interviews patients to make arrangements for payments on delinquent accounts
Analyzes and monitors the UB92 manual and commercial manuals for updates
Reviews delinquent accounts, mails collection letters, telephones patients when appropriate
Responsible for handling financial assistance forms
Work up and request patient refunds on a weekly basis
Works closely with physician offices on patient demographic information
Faxes documentation to third party payers as requested
Communicate effectively and tactfully, orally and in writing
Proficient in the use of computer and accurate 10 key adding machine by touch
Ability to work independently
Detail oriented
Ability to work with frequent interruptions
Respond to patients and patient families in a courteous manner both on the phone and in person
Regularly works as scheduled and follows attendance policy.
May be required to work evenings, nights, and/or weekends on a regular or as needed basis.