Patient Service Rep - University Surgeons Associates

University Physicians' Association•Knoxville, TN

1d•Onsite

About The Position

University Physicians' Association is seeking qualified applicants for a full-time Patient Service Representative (PSR) for University Surgeons Associates located in Knoxville, TN. This role involves shared responsibilities for Check-In, Check-out, and Medical Records. The ideal candidate will have at least 1 year of experience in a medical front office role and possess strong communication skills, attention to detail, time management, and organization.

Requirements

At least 1 year of experience in a medical front office role.
Strong communication skills.
Attention to detail.
Time management skills.
Organization skills.
Proficiency with standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
High School or GED.

Responsibilities

Check-in new and return patients, obtaining new patient paperwork and updating demographic or insurance information. Ensure HIPAA forms, consents, and Welcome forms are up-to-date.
Collect and post co-pays, balances, and bad debts required at the time of service.
Call no-show and cancellation patients to reschedule.
Balance cash drawer and front office journal at the end of the day and lock money in the safe.
Check-out patients and schedule follow-up appointments and classes according to the provider's encounter form.
Maintain the bariatric product supply room, selling and bagging products for patients.
Prepare encounter forms for the next day’s patients.
Maintain the cash drawer and balance at the end of the day, locking money in the safe.
Maintain faxes throughout the day. Call patients who have rescheduled through confirmation calls.
Process medical reports and schedule patients as needed.
Process medical records requests. Send out no-show and cancellation letters.
Answer phone and route calls appropriately, mainly through tasking in Intergy.
Scan necessary paperwork and records into EHR.
Schedule patients from phone calls and faxed requests.
Process incoming referrals, gather medical records for provider approval, and call patients to schedule appointments.