Patient Service Rep

BJC HealthCare • Farmington, MO

18h • Onsite

About The Position

Join our fast-paced, team-oriented specialty clinic where staff work closely together to provide exceptional patient care. This role is responsible for answering phones, managing patient voicemails, scheduling appointments and referrals, working referral and scheduling workqueues, checking patients in and out, updating patient information, obtaining required consents, and providing excellent customer service.
This position offers the opportunity to learn a variety of skills, including scheduling, referrals, insurance verification, and specialty clinic workflows. Our supportive team values collaboration, kindness, and professional growth, making this an ideal role for someone who enjoys staying busy, learning new things, and making a positive impact on patients.

Requirements

• High School Diploma or GED
• 2-5 years of experience

Nice To Haves

• Experience with scheduling, referrals, insurance verification, and specialty clinic workflows.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office.
• Performs patient check-ins and appointment scheduling.
• Maintains patient financial records and may serve as a switchboard operator as needed.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED