Patient Service Rep - Women%27s Oncology

Erlanger•Chattanooga, TN

About The Position

Performs receptionist and clerical duties. Responsible for Invision Registration, patient scheduling. Responsible for sending patient medical records. Responsible for disbursing incoming faxes to appropriate person or area for follow-up. Responsible for scanning records in patients charts. Serve as liaison between patient and clinical staff. This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Requirements

High school diploma
Clerical experience and/or hospital experience.
Able to work with people.
Always poised, courteous, pleasing personality, good telephone voice and able to meet public.

Nice To Haves

Medical terminology course
Prior EMR experience is a plus.

Responsibilities

Performs receptionist and clerical duties.
Responsible for Invision Registration, patient scheduling.
Responsible for sending patient medical records.
Responsible for disbursing incoming faxes to appropriate person or area for follow-up.
Responsible for scanning records in patients charts.
Serve as liaison between patient and clinical staff.
Coordinate care for patients.
Support patients/families/caregivers in self-management, self-efficacy and behavior change.
Manage the practices' patient population.
Participates in the practice's quality improvement process and performance evaluation.