Patient Service Rep Urology Full Time Days

East Tennessee Children's Hospital•Knoxville, TN

6d•Onsite

About The Position

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. This role involves answering incoming telephone calls, managing mail, retrieving patient charts, registering new patients, verifying subscriber information, copying/filing/retrieving medical records, scheduling follow-up appointments, and handling patient/family complaints. The position requires demonstrating respect and regard for the dignity of all patients, families, visitors, and fellow employees, maintaining confidentiality of all hospital and patient information, fostering mature professional relationships, completing required training, and utilizing hospital resources respectfully and accountably. The role also emphasizes working efficiently to ensure the best use of time.

Requirements

High School Diploma/GED
Ability to multi-task while presenting a positive and comforting presence with patients and families.
Efficient typing, filing and troubleshooting skills.
1-2 years in Medical Office setting preferred

Responsibilities

Answers incoming telephone calls in a courteous and helpful manner.
Opens and routes incoming mail in a timely manner.
Retrieves patient charts prior to visit and provides schedule to providers and staff.
Registers new patients and updates patient information in scheduling system.
Verifies and creates subscriber information in computer system.
Copies, files and retrieves medical records as requested.
Places calls to remind parents of appointment date and time.
Schedules follow-up appointments and provides any necessary forms for parents.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
Patient/Family Complaints are handled in a confidential, timely and professional manner.
Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
Completes all ETCH and practice required training and CBL requirements.
Willingly accepts any other assignment that may be requested.
Utilizes hospital resources and time respectfully and accountably.
Works as efficiently as possible to ensure best use of time.