Patient Service Rep (PSR) - OB/GYN Clinic (Park Ridge)
About The Position
The Patient Service Representative (PSR) will provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. The role aims to maximize revenues by collecting payment at the time of service and entering accurate and up-to-date billing information into the patient accounting system. The PSR will also assist clinical staff in maintaining accurate medical records. This position is part of the Advocate Medical Group (AMG), which is a large nonprofit health system with over 350 locations across Illinois and Wisconsin, offering a wide range of specialties and services. AMG is dedicated to delivering exceptional care and improving health outcomes in the communities it serves, fostering a collaborative, patient-focused environment.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult callers/customers/patients.
- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must lift 35 pounds without help.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
- Scheduling
- Coding
- Registration
- Billing
- Collecting payment at time of service
- Entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.
- Assist clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
