Patient Service Rep II
About The Position
Our OB/GYN practice is hiring a Patient Service Representative (PSR). This role involves greeting patients and visitors, assisting them, and directing them to the appropriate waiting area. You will also be responsible for paging or phoning appropriate personnel to meet and escort patients to the exam room. Explaining financial requirements to patients, collecting, and recording copayments as required is a key part of this role. You will perform registration functions for new and existing patients and activate patient files. Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed is also expected. Retrieving and appropriately routing any messages from the answering service, providing additional support to patients and medical staff, and performing other duties as assigned are part of the responsibilities. Courteously screening solicitors for relevance to organizational needs is also required. Adhering to infection control and safety guidelines, maintaining confidentiality regarding all patients, and following confidentiality policies per HIPAA compliance are essential.
Requirements
- High School Diploma or GED
- Excellent customer service skills & communication skills.
- Ability to adapt to changing priorities and business needs.
- Ability to maintain composure and navigate a fast-paced, innovative environment.
- Team player.
- Ability to work 40 hours per week including some evening hours
- Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.
- Must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Medical Receptionist/PSR experience preferred.
Responsibilities
- Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
- Paging or phoning appropriate personnel to meet and escort patients to the exam room.
- Explaining financial requirements to patients, collecting, and recording copayments as required.
- Performing registration functions for new and existing patients and activating patient files.
- Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
- Retrieving and appropriately routing any messages from the answering service.
- Providing additional support to patients and medical staff and performing other duties as assigned.
- Courteously screening solicitors for relevance to organizational needs.
- Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.
Benefits
- Full time benefit-eligibility with benefits beginning the first of the month after starting
- Choice of multiple medical insurance plans
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
- 401(k) matching
- Generous PTO offering with additional time off for volunteering
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Axia-paid life insurance, short-term and long-term disability.
- Free counseling for colleagues and family members, including parents and parents-in-law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
