Patient Service Rep II
About The Position
The Patient Service Representative plays a vital role in delivering seamless and positive experiences for all patients at Axia Women's Health. Serving as both the initial and final point of contact for in-office visitors and incoming callers, the PSR is responsible for providing exceptional customer service while managing a variety of front-desk responsibilities. This includes scheduling and modifying appointments, responding to patient inquiries, and supporting daily administrative workflows. The PSR ensures that each patient interaction reflects Axia's commitment to quality, compassion and efficiency.
Requirements
- High School Diploma or GED
- Excellent customer service skills & communication skills.
- Ability to adapt to changing priorities and business needs.
- Ability to maintain composure and navigate a fast-paced, innovative environment.
- Team player.
- Ability to work 40 hours per week including some evening hours
- Ability to work a flexible schedule and provide coverage at satellite location(s), where applicable, as needed.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Medical Receptionist/PSR experience preferred.
Responsibilities
- Greeting patients and visitors, assisting, and directing them accordingly to the appropriate waiting area.
- Paging or phoning appropriate personnel to meet and escort patients to the exam room.
- Explaining financial requirements to patients, collecting, and recording copayments as required.
- Performing registration functions for new and existing patients and activating patient files.
- Promptly and professionally answering and routing calls to appropriate personnel, paging, offering voicemail, or redirecting calls as needed.
- Retrieving and appropriately routing any messages from the answering service.
- Providing additional support to patients and medical staff and performing other duties as assigned.
- Courteously screening solicitors for relevance to organizational needs.
- Adhering to infection control and safety guidelines as well as maintaining confidentiality regarding all patients and following confidentiality policies per HIPAA compliance.
Benefits
- Full time benefit-eligibility with benefits beginning the first of the month after starting
- Choice of multiple medical insurance plans
- Dental insurance
- Vision insurance
- Supplemental life insurance
- FSA
- HSA
- Identity theft protection
- Long term care insurance
- Pet insurance
- 401(k) matching
- Generous PTO offering
- Additional time off for volunteering
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Axia-paid life insurance
- Axia-paid short-term disability
- Axia-paid long-term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
