Patient Service Rep I
About The Position
Pivotal Health is looking for a compassionate, detail-oriented Bilingual Patient Service Representative to join their growing healthcare team. In this role, you'll serve as a vital connection between patients, healthcare providers, and referral partners, ensuring patients receive the support and guidance they need throughout their healthcare journey. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional customer service. The team helps coordinate access to critical diagnostic and treatment services that improve patient outcomes and quality of life. When you join, you'll become part of a collaborative healthcare organization that values teamwork, professional growth, and outstanding patient care.
Requirements
- Fluent in Spanish and English (written and verbal)
- High School Diploma or GED
- Strong computer, data entry, and multitasking skills
- Exceptional customer service and communication abilities
- Strong attention to detail and organizational skills
- Ability to work effectively in a fast-paced healthcare environment
- Reliable attendance and professional work ethic
Nice To Haves
- Patient Services Representative
- Medical Receptionist
- Medical Scheduler
- Healthcare Customer Service Representative
- Call Center Healthcare Representative
- Medical Office Assistant
- Healthcare Administration
- Healthcare scheduling, insurance verification, referral management, or patient intake experience
Responsibilities
- Answer inbound and outbound patient calls with professionalism and empathy
- Schedule, reschedule, and coordinate patient appointments
- Verify insurance, demographic, and referral information
- Assist patients with questions regarding appointments, documentation, and services
- Maintain accurate patient records within electronic healthcare systems
- Communicate with physician offices, referral sources, and healthcare partners
- Document patient interactions and follow-up activities
- Ensure timely and accurate completion of scheduling and intake tasks
- Support department initiatives and administrative projects
- Perform general office and clerical duties as needed
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Programs
- Career Growth Opportunities
- Supportive Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
