Patient Service Rep - Hematology/Oncology - Full Time Days

East Tennessee Children's Hospital • Knoxville, TN

7d • Onsite

About The Position

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

Requirements

• High School Diploma/GED
• 1-2 years in Medical Office setting preferred
• Ability to multi-task while presenting a positive and comforting presence with patients and families.
• Efficient typing, filing and troubleshooting skills.

Responsibilities

• Answers incoming telephone calls in a courteous and helpful manner.
• Opens and routes incoming mail in a timely manner.
• Retrieves patient charts prior to visit and provides schedule to providers and staff.
• Registers new patients and updates patient information in scheduling system.
• Verifies and creates subscriber information in computer system.
• Copies, files and retrieves medical records as requested.
• Places calls to remind parents of appointment date and time.
• Schedules follow-up appointments and provides any necessary forms for parents.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
• Patient/Family Complaints are handled in a confidential, timely and professional manner.
• Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
• Completes all ETCH and practice required training and CBL requirements.
• Willingly accepts any other assignment that may be requested.
• Utilizes hospital resources and time respectfully and accountably.
• Works as effeciently as possible to ensure best use of time.

Benefits

• Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
• Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
• Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
• Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED