Patient Service Navigator-Hospice (3194)

Andwell Health Partners•City of Niagara Falls, NY

28d•Onsite

About The Position

At Andwell, you don’t just work here, you belong. Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities. We offer opportunities to grow and develop professionally across Andwell’s service lines statewide, a comprehensive benefit package to support life outside of work, and stability as an employer of choice for 50 years. Our centralized HR, IT, education, and employee experience departments provide improved support. As a Patient Service Navigator for Hospice, you will play a key role in supporting patients, families, providers, and clinical staff by coordinating communication, scheduling, referrals, and documentation in a fast-paced office environment. This position serves as an important first point of contact and helps ensure compassionate, efficient care delivery.

Requirements

High School diploma required.
Prior office or healthcare scheduling experience strongly preferred.
Electronic Medical Records experience a plus!
Strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent customer service and public relation skills with a friendly, outgoing, and professional demeanor.
Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
Organizational skills with close attention to detail

Responsibilities

Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
Manage scheduling of clinical staff visits in a busy office environment.
Ensure appropriate assignment of referrals in consultation with supervisors.
Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
Review all paperwork for completeness of forms on a regular basis.
Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
Maintain daily/holiday/weekend schedules.