Patient Service Department Float

Salem Clinic P C • Salem, OR

2d • Hybrid

About The Position

Our Patient Service Admitting (receptionists) are an important part of the Salem Clinic family! They are the first person a patient communicates with when arriving for scheduled appointments, urgent care, laboratory or imaging services. The environment is professional and supportive; no two days are the same. This is a full-time position available working at the Salem Clinic Main location and the Salem Clinic Call Center. Benefits are offered for full-time and part-time employees (budgeted 22.5-40 hrs/wk).

Requirements

• High School Diploma or equivalent.
• Possess a current Oregon State Driver’s License and have reliable, independent transportation everyday and a phone, either cell or home.
• Must live close enough to arrive to work within 30 minutes of a phone call.
• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously.
• Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.
• Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts and be available for weekend and holiday rotations.
• Must be detail-oriented and have the ability to prioritize a variety of tasks.
• Ability to work independently and as a team participant.

Nice To Haves

• One year work experience in a medical office setting.
• Knowledge of medical terminology desirable.
• Previous experience with cash handling, word processing, and using computers.

Responsibilities

• Assists patient service departments as needed.
• Greets, instructs, directs, and schedules patients and visitors.
• Answers phones, makes appointments and takes messages for patients.
• Serves as liaison between patient and medical support staff.
• Travel to patient service sites as requested.
• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Cancel and reschedule appointments as directed by the template detail clerk or team leader.
• Review future appointments to ensure appropriate utilization of appointment time slots.
• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Obtain referrals if needed for coordination of insurance benefits.
• Check in patients, verify and update necessary information in the medical record.
• Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
• Determine, inform, and collect appropriate visit fees.
• Validate patient visits, document and certify payments, and balance the cash drawers.
• Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time.
• Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an ongoing basis.
• Serve as mentor to new staff and students as assigned.
• Perform other duties as requested.
• Assist in training of new employees.

Benefits

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED