Patient Service Coordinator - Dermatology
About The Position
The Patient Service Coordinator is key to creating a positive patient experience by facilitating clear communication among patients, healthcare providers, and clinical staff, ensuring smooth and efficient office operations. Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Handles a high volume of inbound and outbound calls, efficiently scheduling appointments and verifying insurances to ensure timely, accurate, friendly and clinically appropriate patient access. Performs daily administrative and operational duties, including transcription of referrals, managing registration work queues, and maintaining work lists. Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. This role provides coverage at other offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.
Requirements
- High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
- 1 Year customer service experience in a fast-paced medical office preferred
- Epic and insurance verification experience preferred.
Responsibilities
- Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
- Handles a high volume of inbound and outbound calls, efficiently scheduling appointments and verifying insurances to ensure timely, accurate, friendly and clinically appropriate patient access.
- Performs daily administrative and operational duties, including transcription of referrals, managing registration work queues, and maintaining work lists.
- Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
- Provides coverage at other offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.
Benefits
- Career growth and movement opportunities within our network
- On-going education and training
- Robust Benefits Package
- Generous PTO to promote work/life balance
- Special Interest Groups
- Referral Bonus Program (top leader number of employee referrals in the industry)
- Wellness Programs
- Employee Discount Programs
- Supportive culture
- Awards & Recognition
- Flexible Scheduling
- Rewarding Compensation
- 401K with company match
- Clinical specialty opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
