Patient Service Coordinator

Hospital for Special Surgery•New York, NY

3d•$37 - $41

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Performs office support as directed by Supervisor and/or physician within the Department of Perioperative Medicine. Duties may include answering and appropriately triaging phone calls, returning calls on behalf of physician, scheduling patient appointments, maintaining physician clinical and administrative schedules, coordinating patient services as needed, and other administrative duties as directed by the physician, supervisor or department leadership.

Requirements

YEARS OF EXPERIENCE REQUIRED 3-4 years in Healthcare setting
EDUCATION REQUIRED Associates

Nice To Haves

YEARS OF EXPERIENCE PREFERRED Healthcare setting
Proficiency in automated office productivity tools (e.g. word processing software).
Proficiency with EMR - Epic highly desirable.
Experience in health care setting.
EDUCATION PREFERRED Bachelors

Responsibilities

Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
Takes initiative to resolve issues and assist colleagues.
Adapts to workflow changes and supports team productivity.
Fulfills a coverage role when coordinators within the pod are out of the office .
Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed
Answers phones and greets patients courteously, clearly, and efficiently.
Demonstrates professional demeanor, empathy, discretion, and respect in all patient interactions.
Ensure timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups.
Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary
Schedules appointments and ancillary services accurately, following the provider’s protocol as directed by the physician.
Coordinates referral processes with accuracy and urgency.
Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
Assists with contracts
Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
Coordinates enrollment
Coordinates physician enrollment in managed care plans.
Ensures compliance
Ensures compliance of managed care companies with negotiated contracts.
Resolves payor issues
Followsup and resolving payment issues with Insurance Payors.
Acts as liaison
Acts as a liaison between physician offices and Insurance Payors.
Assists with meetings
Schedules, coordinates, and documents for all PHO related meetings.
Maintains tracking logs
Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
Oversees PHO line
Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
Attendance
Maintains satisfactory attendance record.
Maintains punctuality
Reports for duty punctually.
Adjusts to change
Adjusts to changing situations and work assignments.