BFT - Temporary Patient Service Coordinators for MGH North End

Mass General Brigham•Boston, MA

1d•$18 - $24•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following: Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team. Schedule patient appointments, diagnostic testing, and surgeries. Acquire referrals and pre-certifications as needed. Register and/update demographic, PCP, and insurance information. Collect co-payments and fees. Coordinate details of billing. Answer phones, and triage calls as appropriate. Photocopying, faxing, and filing.

Requirements

Proficiency speaking Spanish language required.
1+ years' experience in a healthcare or customer service setting required for Level I role.
Proven understanding of managed care and other insurance-related coverage plans.
Digital literacy, including proficiency with Windows-based computer applications crucial.
Proven, accurate typing and data entry skills.
Prior customer service experience.
Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.
They should be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual.
Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.
Applicants who meet the requirements and make a minimum one-month or more commitment, are encouraged to apply.

Nice To Haves

Knowledge of EPIC, MEDITECH & BICS software a plus!
Strong patient service orientation and well-developed social skills.

Responsibilities

Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
Schedule patient appointments, diagnostic testing, and surgeries.
Acquire referrals and pre-certifications as needed.
Register and/update demographic, PCP, and insurance information.
Collect co-payments and fees.
Coordinate details of billing.
Answer phones, and triage calls as appropriate.
Photocopying, faxing, and filing.