Patient Service Coordinator

The US Oncology Network • San Antonio, TX

6d • Onsite

About The Position

The US Oncology Network is seeking a Patient Services Coordinator to join the team at Texas Oncology. This full-time position will support the Oncology Department at the 5206 Research Drive clinic in San Antonio, Texas. The clinic fosters a collaborative, team-oriented environment with a focus on mutual respect, accountability, and open communication. Leadership is committed to supporting employees through a positive workplace culture, professional growth, and ensuring team members feel valued. This role can be a Level 1, 2, or Sr based on relevant experience. Texas Oncology, part of The US Oncology Network, provides high-quality, evidence-based cancer care in community settings, aiming to make advanced cancer care accessible. The US Oncology Network is a large group of community-based oncology physicians dedicated to advancing cancer care, supported by McKesson Corporation.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required (for Level 2).
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required (for Level Sr).

Nice To Haves

• Some receptionist or office experience preferred (for Level 1).
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus (for Level 2).

Responsibilities

• Professionally greets and welcomes patients and their friends/family.
• Registers and schedules appointments for patients efficiently.
• Answers, screens, and directs all incoming calls to the appropriate personnel, relaying messages between patients and clinical staff.
• Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
• Greets patients and visitors to the clinic promptly, courteously, and professionally.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for patients to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances, providing receipts.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
• Pages clinic personnel as appropriate and communicates messages accurately and timely.
• Checks patients out after examination and schedules returning appointments.
• Provides patients with appointment details such as time, location, directions, and instruction sheets.
• Records patient cancellations and missed appointments, and reschedules appointments.
• Notifies appropriate staff of cancellations and makes notes in patient charts.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines regarding patient records.
• Types memos and forms as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED