Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC•Somerset, PA

10h•Onsite

About The Position

This Patient Service Coordinator role is a dual position that supports a medical oncology office in Somerset, PA. It requires combining clinical expertise with front-office responsibilities to ensure the practice operates smoothly and delivers an exceptional patient experience. Key duties include greeting and registering patients, scheduling appointments, verifying insurance, and collecting co-pays, all while providing outstanding customer service. Additionally, the role involves clinical support such as assisting providers and clinical staff with patient care, taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces. This opportunity allows for skill expansion within the healthcare industry while leveraging existing patient care expertise in a fast-paced, friendly, and supportive environment.

Requirements

High School graduate or equivalent.
Minimum of three years of direct patient care and or phlebotomy experience.
Basic computer skills.
Knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
Strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
Excellent organizational skills.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR).
Act 34.

Nice To Haves

Medical Assistant experience.
Medical Assistant or Phlebotomy licensure.

Responsibilities

Completes vital signs, specimen testing and EKGs as needed.
Organizes daily schedule of patients, greet patients and assigns rooms.
Orders supplies for unit as necessary.
Maintains competency requirements.
Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
Greets each person entering the clinic, identifies self and role.
Explains processes and procedures to new patients and assists with paperwork.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Other Duties as Assigned.
Maintain high visibility.
Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
Anticipates and responds to meet customer needs.
Respond appropriately to crisis situation as a team member.
Assists in the registration of patients to include verification and confirmation of health insurance coverage.
Immediately report any situation that may impact safety of patients, visitors and staff.
Provides front desk coverage as assigned.
Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
Account for all customers in the clinic.
Provides lobby/waiting room coordination and supervision.
Serve as liaison between customer and clinic staff.
Collects 100% of copays daily and correctly balances at the end of each day.
Coordinates scheduling to include testing.
Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
Greet and register patients.
Schedule appointments.
Verify insurance.
Collect co-pays.
Provide outstanding customer service.
Assist providers and clinical staff with patient care.
Take vital signs.
Room and triage patients.
Stock supplies.
Maintain clean, organized spaces.