Patient Service Coordinator (Bilingual Chinese)

Novellis Health•Brooklyn, NY

7d•Hybrid

About The Position

We are seeking a dedicated and bilingual (Chinese – Mandarin/Cantonese) Patient Services Coordinator to join our team supporting the Asian Initiatives Program across our Radiation and Surgery departments. This hybrid position will help bridge language and cultural barriers, ensuring that our Chinese-speaking patients receive exceptional, compassionate care. The role combines in-office duties at our Brooklyn and Manhattan locations with remote administrative support.

Requirements

Bilingual (Chinese/English) Required: Fluency in both Mandarin and Cantonese highly preferred.
Familiarity with medical terminology, clinical workflows, and the needs of oncology and surgical patients.
Ability to handle multiple priorities, patient requests, and department needs under time constraints.
Demonstrated ability to build trust and rapport with patients of diverse backgrounds, particularly within the Chinese community.
Experience using EMR systems and Microsoft Office Suite (Outlook, Excel, Teams).
Demonstrated ability to work closely with medical and administrative staff across multiple locations.

Nice To Haves

Previous experience in a hybrid healthcare role or in community-based medical outreach settings.
Prior administrative support within radiation oncology, surgical, or specialty care.

Responsibilities

Serve as a key liaison for the Asian Initiatives Program, supporting outreach and coordination for Chinese-speaking patients receiving radiation and surgical care.
Manage complex scheduling needs across multiple sites and specialties, optimizing provider availability and minimizing patient wait times.
Verify insurance coverage, collect co-pays, and confirm demographic details with accuracy and sensitivity.
Handle a high volume of patient calls, inquiries, and scheduling requests in both English and Chinese. Provide clear, empathetic communication to ensure understanding and comfort.
Maintain complete and accurate patient records using the Electronic Medical Record (EMR) system, ensuring compliance with HIPAA and other privacy regulations.
Educate patients on procedures, insurance requirements, and follow-up instructions. Conduct post-visit follow-up calls to ensure continuity of care.
Collaborate with nursing, radiation oncology, surgical scheduling, and administrative teams to streamline patient flow and communication between departments.