Patient Service Coordinator - Urology

Hartford Healthcare • Manchester, CT

1d • Onsite

About The Position

Hartford HealthCare Medical Group, one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island, is seeking a Patient Service Coordinator for their Urology offices. This role involves providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience across several regional Urology offices, bringing variety to the workday and opportunities to collaborate across multiple teams and communities. The position is integral to patient registration, scheduling, payment collection, and maintaining a comfortable waiting room environment.

Requirements

• Positive, customer-focused approach, with commitment to providing excellent patient care
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
• Proven ability to work effectively in a team environment
• Excellent verbal communication skills
• Strong computer skills
• Solid working knowledge of Microsoft Office software
• Basic working knowledge of medical terminology
• Ability to travel independently to satellite offices with or without advanced notice
• Strong working knowledge of insurance requirements

Nice To Haves

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred
• Epic experience preferred
• Ability to communicate in other languages highly desirable

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co-payments and office charges as needed and explains office payment billing policies to patients
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day

Benefits

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities
• competitive benefits program designed to ensure work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees