Patient Serv. Coord. III - Waltham
About The Position
Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Patient Service Coordinators to join the MGH - Outpatient Physical Therapy Team as a Patient Service Coordinator at the MGH Waltham location. This position is responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team-oriented practice. Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed. Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone’s time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and recognize that they play a valuable role in positive patient and staff experiences.
Requirements
- High school diploma required
- Attention to detail and the ability to multi-task
- A flexible, upbeat personality and top-notch communication skills
- Strong customer service orientation and the ability to interact with diverse groups of patients and therapists
- A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment
- Proficiency in Microsoft Office applications
Nice To Haves
- Experience with EPIC preferred
- The desire to cultivate personal relationships with patients, staff and co-workers
Responsibilities
- Greeting patients
- Processing co-pays
- Exceptional schedule management for a dynamic therapy practice
- Making future appointments for patients, ensuring that the physical and occupational therapists schedules are full
- Managing several tasks at once
- Using good judgment to solve problems creatively
- Dealing with problems as they arise
- Quickly creating and adjusting to new priorities as needed
Benefits
- Medical
- Dental
- Vision
- 403b retirement plan
- Tuition reimbursement
- Discounted MBTA pass
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
