Patient Service Coordinator - Urology

Hartford Healthcare • Hartford, CT

7h • Hybrid

About The Position

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Requirements

• Relevant experience in a fast-paced medical office
• Strong working knowledge of insurance requirements
• Epic experience
• Positive, customer-focused approach, with commitment to providing excellent patient care
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
• Proven ability to work effectively in a team environment
• Excellent verbal communication skills
• Ability to communicate in other languages
• Strong computer skills
• Solid working knowledge of Microsoft Office software
• Basic working knowledge of medical terminology
• Ability to travel independently to satellite offices with or without advanced notice

Nice To Haves

• Ability to communicate in other languages highly desirable

Responsibilities

• Greeting patients
• Answering routine questions
• Registering patients
• Maintaining records and accounts
• Facilitating communication between patients and healthcare providers
• Ensuring efficient office operations
• Scheduling appointments
• Responding to incoming correspondence from patients, caregivers, and healthcare providers

Benefits

• Tuition Reimbursement up to $5,250.00 after six months of employment
• Up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed