BFT - Temporary Patient Service Coordinators / Greater Boston Area

Mass General Brigham•Somerville, MA

2d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission of patient care, research, teaching, and community service. This role provides administrative support to healthcare providers in a fast-paced ambulatory setting, acting as the primary interface between patients and the medical team. While responsibilities may vary based on clinical practice needs, requiring flexibility, the core functions involve patient scheduling, registration, information updates, co-payment collection, billing coordination, and general administrative tasks.

Requirements

1+ years' experience in a healthcare or customer service setting required for Level I role.
Proven understanding of managed care and other insurance-related coverage plans.
Digital literacy, including proficiency with Windows-based computer applications.
Proven, accurate typing and data entry skills.
Prior customer service experience.
Qualified individuals must be available to complete a three-day, Epic training program.
Must be able to work at least 30 hours, Monday-Friday, days.
Must be a quick study, with a "can-do," positive demeanor.
Proven track record to be reliable, flexible and punctual.
Possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.
Applicants who meet the requirements and make a minimum one-month or more commitment are encouraged to apply.

Nice To Haves

Knowledge of EPIC, MEDITECH & BICS software a plus!

Responsibilities

Provide administrative support to healthcare providers within a fast-paced ambulatory setting.
Function as the primary interface between the patients and medical team.
Schedule patient appointments, diagnostic testing, and surgeries.
Acquire referrals and pre-certifications as needed.
Register and/update demographic, PCP, and insurance information.
Collect co-payments and fees.
Coordinate details of billing.
Answer phones, and triage calls as appropriate.
Photocopying, faxing, and filing.