Patient Service Coordinator - Call Center in Smyrna, TN

Neuhaus Foot and Ankle•Smyrna, TN

About The Position

Do you enjoy working in healthcare and looking for a change? Would you like to work in a professional environment where the #1 priority is taking care of people? If want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you'll want to join Neuhaus Foot and Ankle.

Requirements

Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
Enjoys working in a team-based environment with active collaboration
Must be an effective communicator with excellent grammar and interpersonal skills
Strong written communication skills with success in providing notes, updates, and written communications via computer systems
Demonstrated experience as a motivated and dedicated team member with a stable work history

Nice To Haves

Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
Experience working in a podiatric or orthopedic practice is a plus
Experience working in an EMR is preferred, eClinical Works software is a plus

Responsibilities

Quickly and accurately handles incoming calls providing patients with a exceptional patient experience
Ensures seamless scheduling for patients across multiple clinics and providers within our organization
Coordinates patient requests with clinical staff to ensure timely follow‑up and resolution
Ability to route calls or messages to the appropriate staff/clinic
Understands and complies with Provider Scheduling Templates
Update patient information into EMR system
Follows policies and procedures