Patient Service Coordinator - Pediatric Neurology - St. Vincent Medical Center

Bon Secours Mercy Health•Toledo, OH

20h•Onsite

About The Position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting. This role involves securing and verifying patient demographic and insurance information, performing telephone triage, scheduling appointments and procedures, collecting payments, organizing patient charts, entering billing charges, and performing some patient care duties as outlined in a department addendum. The position also includes managing office supplies, performing receptionist and file clerk duties, and potentially floating to other departments based on staffing needs. Adherence to the Corporate Responsibility Program, Mission and Core Values of Mercy Health Partners, and Standards of Behavior for excellent customer service is expected. The role also requires adherence to all safety and patient safety initiatives.

Requirements

High School/GED
Medical secretary, medical assistant program graduate or medical office experience
Legible Handwriting
Must demonstrate sensitivity to the patient care situation.
Computer/typing skills of at least 40wpm

Responsibilities

Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
Performs initial telephone triage/screening with referral to appropriate medical professional.
Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders.
Assures referrals are insurance appropriate.
Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
Performs some patient care duties. (see department addendum)
Documents appropriate information in patient medical record.
Manages office supply and inventory needs.
Performs receptionist and file clerk duties, as well as, general office correspondence duties.
May be required to float based on staffing needs.
Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers.
Holds self and others accountable for behaviors that promote service excellence.
Is responsible for all other duties as assigned.
Adheres to all standards and policies regarding safety/patient safety initiatives.