Patient Service Coordinator/ MA (SOM DOM Gastroenterology)

Johns Hopkins University•Washington, DC

6d•$17 - $30•Onsite

About The Position

The Department of Medicine, Division of Gastroenterology at Sibley Memorial Hospital is seeking a Patient Service Coordinator / MA. This role is split 50% between Patient Service Coordinator duties and 50% Medical Assistant responsibilities in an ambulatory clinic environment.

Requirements

High school diploma or graduation equivalent
Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
One year of work experience in customer service.
Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience.
Maintain accurate patient information to facilitate patient encounters.
Use automated systems for patient scheduling, pre-registration, check-in, and check-out.
Schedule patients for laboratory tests, medical examinations, and consultations.
Relay information to patients regarding preparation for laboratory tests and examinations.
Coordinate visits within the department or between departments.
Telephone and interview patients and/or family members to obtain accurate pre-registration information and confirm appointments.
Print and mail directions, maps, fee schedules, and department-specific information to patients.
Send medical questionnaire forms to patients to obtain missing information.
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules.
Obtain and/or verify patient's demographic data by phone or in person.
Confirm appointments by telephone and/or mail, and fill vacancies due to cancellations.
Obtain pre-certifications as required by patients' health care insurers or managed care providers.
Register patients for clinical appointments using a computerized database.
Inform patients of costs of care and guide them to appropriate resources.
Arrange or assist in arranging patient transportation.
Answer phones and provide routine information to callers.
Handle administrative tasks for patients admitted to the hospital.
Review patient charges, extract chargeable items, collect time of service payments, issue receipts, and prepare cash settlement records.
Input diagnostic and procedure codes to TAP system for computer billing.
Discuss patient charges with patients and/or their families.
Work with support services to evaluate eligibility for alternative sources of financing.
Refer patients to appropriate offices and ensure applications for funds are made.
Prepare and review patient statements of charges.
Assist with basic insurance and third-party queries and explain payment policies.
Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide messages to MDs, fulfill HIPAA compliant medical records requests, manage faxes, and provide accurate appointment entry/check-in/check-out.
Obtain and record patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
Report assessment findings to the practitioner and record them in a timely manner.
Obtain additional data from the patient and significant other based on initial data collection.
Perform chart review prior to clinic visits to obtain historical data.
Monitor patient status, recognizing and reporting abnormal findings or changes in condition.
Confirm and clarify written orders prior to implementation of delegated tasks.
Maintain and use principles of aseptic techniques and infection control.
Perform delegated procedures common to the specialty area safely, effectively, and efficiently.
Assist the practitioner in identified patient procedures/treatments/examinations (preparation, positioning, supplies, equipment).
Appropriately obtain and manage specimens, including labeling, form completion, transport to laboratories, and log maintenance.
Perform quality control for waived testing.
Act as a trainer for new employee and extern orientation, and coordinate activities related to proficiency.
Recognize emergency situations and implement emergency procedures.
Administer first aid, CPR, and maintain emergency equipment and supplies.
Provide appropriate patient education, health information materials, and community resource lists.
Perform injections, including flu, Hepatitis A, B, and C.
Administer breath tests and capsules.
Take pre-visit vitals, including weight, blood pressure, and temperature.
Obtain lab results and, under MD guidance, perform routine patient notification of results.
Assist patients to the exam room and prepare them for examination.
Assist patients with transfers using proper body mechanics and safety measures.
Identify patients with special needs.
Direct patients with medical complaints to the physician or emergency room.
Order, stock, and maintain exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms, and equipment.
Recognize patient care trends affecting unit supplies and notify the clinic manager.