Patient Service Clerk, Ambulatory Care, Ophthalmology Clinic - Permanent Full-Time (1.0)

CHEO • Ottawa, ON

6d • CA$25 - CA$31 • Onsite

About The Position

CHEO is a global leader in pediatric health, transforming from a 20th-century acute care hospital into a 21st-century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for digitization, CHEO combines excellence in clinical care, research, and education. The Patient Service Clerk plays a crucial role in scheduling patient appointments, registering patients, preparing charts, maintaining patient lists, verifying billing slips, managing inventory, and performing other clerical tasks within the Ambulatory Care, Ophthalmology Clinic. CHEO has been recognized as Canada's best health-care employer by Forbes and a top employer in the National Capital Region multiple times.

Requirements

• Criminal Record Check (Essential)
• Secondary School Graduation Diploma (Essential)
• Bilingualism (English/French) (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)

Nice To Haves

• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order workqueues (Preferred)
• Experience in patient check outs including follow ups and recall management (Preferred)
• Experience using inbasket communication in Epic (Preferred)

Responsibilities

• Create new patient profiles in EPIC.
• Register patients in Cadence (Epic Hyperspace) according to registration standards.
• Input electronic referrals in Epic Referral Management and update them according to triage.
• Scan referrals into Epic with appropriate naming conventions.
• Schedule new patients from workqueues according to priority and wait times.
• Schedule return patients from recall lists and follow-up workqueues according to required follow-up dates.
• Schedule interpreters for families as required.
• Schedule clinic orders and manage order workqueues.
• Greet patients and parents during clinic check-ins and verify demographic information.
• Interpret MOH Eligibility and make updates in patient records.
• Collect self-pay payments and complete Fee For Service forms.
• Collect fees as required.
• Complete check-outs and schedule follow-up appointments or place patients on recall lists/workqueues.
• Monitor all workqueues and recall lists within the primary area of work to ensure quality and advise the supervisor of outliers and changes to the waitlist.
• Implement visit cancellation and rebooking in consultation with clinical staff.
• Receive incoming telephone calls and respond to patient inquiries.
• Contact clinic physicians, nurses, and allied health team members as appropriate to manage inquiries.
• Communicate with the clinical team through Inbasket.
• Utilize Epic to notify clinicians of patient arrival.
• Provide appointment confirmation and follow-up from the automated system.
• Direct patients/families to designated locations within the hospital.
• Request patient files from medical records as appropriate.
• Ensure progress notes and sheets are available and stamped with the correct date, where required.
• Pick up patient charts in medical records on a daily basis, where required.
• Ensure all charts are available and request missing ones.
• Maintain an inventory of stock.
• Maintain filing, ensuring orders with notes are filed.
• Locate old charts as appropriate.
• Manage and order clinic supplies.
• Facilitate clerical duties related to equipment repairs, including filling special forms and taking equipment to the appropriate location.
• Retrieve labels for specimens.
• Orient volunteers and clerical staff to clinics and on Epic.
• Perform work in accordance with the Occupational Health and Safety Act and Regulations, CHEO corporate/departmental policies, privacy and confidentiality policies, and Epic training and documented standards.
• Attend staff meetings when scheduling allows and review circulated minutes.
• Perform other related duties as assigned by the supervisor.

Benefits

• competitive salary
• comprehensive benefits package
• unique culture that fosters dedication, communication, respect and teamwork
• place where your opinions will be respected, contributions valued and your initiatives rewarded
• family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
• chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
• support for continued education and learning
• potential for a relocation reimbursement benefit
• truly unique work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED