Patient Service Center Coordinator I
About The Position
The Patient Service Center Coordinator I is responsible for providing exceptional customer service while supporting patients with scheduling, rescheduling, and canceling medical and dental appointments. The Coordinator answers incoming calls, assists with patient registration, verifies demographic and insurance information, and routes calls to the appropriate departments. The Coordinator supports daily call center operations by monitoring patient call flow, assisting with appointment confirmations, and communicating routine clinic updates. The Coordinator I serves as a resource to patients by providing accurate information regarding AltaMed services and promoting preventive health initiatives. Lastly, the Coordinator contributes to a positive patient experience through effective communication, teamwork, and adherence to organizational policies and procedures.
Requirements
- High School Diploma or equivalent required
- Minimum of 1 year of experience working in a call center environment or customer service environment required
Nice To Haves
- Customer Service experience preferred
- Bilingual English/Spanish preferred
Responsibilities
- Providing exceptional customer service
- Supporting patients with scheduling, rescheduling, and canceling medical and dental appointments
- Answering incoming calls
- Assisting with patient registration
- Verifying demographic and insurance information
- Routing calls to the appropriate departments
- Supporting daily call center operations by monitoring patient call flow
- Assisting with appointment confirmations
- Communicating routine clinic updates
- Serving as a resource to patients by providing accurate information regarding AltaMed services
- Promoting preventive health initiatives
- Contributing to a positive patient experience through effective communication, teamwork, and adherence to organizational policies and procedures
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
