Patient Service Associate (PSA) June 2026

Temescal Wellness•Dover, NH

5d•Onsite

About The Position

The Patient Service Associate (PSA) is responsible for providing outstanding service and assistance to patients visiting the Alternative Treatment Center (ATC) in Dover, NH. Temescal Wellness is a start-up business operating in an ever-changing regulatory landscape, and as such, this job description may not include all necessary tasks. All employees will be expected to contribute as needed to ensure the successful start-up and operation of each market. The PSA position is designed to offer patients a consultative buying experience, aiming to consistently provide a transformative guest experience by partnering with each patient to find the best available product for their needs.

Requirements

Authentic passion to serve the qualifying patients and caregivers of the state of New Hampshire.
Affinity for handling multiple demands simultaneously and proficiency with time management.
Ability to learn and use seed to sale POS software in compliance with program regulations.
Strong attention to detail.
High-energy, enthusiasm, and positivity, a general can-do spirit.
Exemplary customer service skills as observed by supervisors and validated by patient feedback.
Ability to actively listen to patients and guests and assist in guiding their product choices.
Thorough knowledge of all program guidelines and relevant Temescal Wellness policies and procedures.
Strong verbal and written communication skills.
Ability to visually examine products for quality and signage/labeling accuracy.
Enjoy a start-up environment that requires the ability to adapt to change and improvise to overcome unexpected challenges.
Exhibit a “can-do” attitude and a willingness to take on new responsibilities and tasks as they become necessary.
Ability to assure compliance by demonstrating attention to detail and the aptitude to process and internalize a large volume of information, most specifically around state regulations.
Relentless pursuit of accuracy and of achieving efficiency through technology and scalable processes.

Responsibilities

Assist qualifying patients and caregivers in obtaining their cannabis/cannabis infused or medicated products.
Participate actively in ongoing training in customer service delivery.
Assist with dispensary opening and closing, including the protection of dispensary assets by following Temescal Wellness operational policies and procedures.
Ensure compliance with program regulations as they relate to retail operations and the dispensing of medicated products, including the use of seed to sale software.
Maintain a well-stocked and beautifully merchandised dispensary.
Uphold all standards pertaining to dispensary cleanliness and Serv-Safe guidelines for infused product handling.
Consistently provide a transformative patient experience by making every effort to partner with the patient to find the best available product for their stated need.
Maintain store security, including building security and the security of all company assets, to include the handling of cash and other financial instruments.