Patient Service Associate- Radiology Administration Duke Raleigh

Duke Careers•Raleigh, NC

1d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Requirements

Strong verbal and written communication skills.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work.
Demonstrated ability to provide oral and written instructions.
Demonstrated ability to interact tactfully with customers.
Demonstrated ability to establish and maintain effective relationships with others.
Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.
Minimum of one year of work experience in directly communicating and providing service to patients or the public, preferably in a healthcare-related field.
Experience in effectively coordinating multiple tasks or activities.

Responsibilities

Support physicians, technologists and other medical staff in the acquisition, storage and distribution of digital patient records in Radiology using PACS, MaestroCare, and Nuance Powershare.
Protect patient confidentiality and ensure the maintenance and integrity of patients’ Radiology records.
Coordinate and participate in clerical activities involved in tracking, retrieval and distribution of CDs.
Perform customer service, message distribution, and ancillary scheduling.
Utilize the MaestroCare Image Library Worklist to process orders from providers to store images in PACS.
Operate the Digital Media Creator (DMC) and PACSscan equipment to create CD or DVD containing imaging studies in DICOM format.
Upload outside DICOM imaging studies from CD or DVD to PACS.
Merge DICOM imaging studies in PACS to the MaestroCare order.
Fulfill requests for DUHS images by pushing DICOM images from PACS to Powershare.
Push images received in Powershare to PACS to fulfill MaestroCare physician orders.
Obtain signed patient authorization to release medical information as required by DUHS policy.
Utilize Microsoft Word, Excel, Outlook, MaestroCare, PACS, and Powershare to complete daily logs, correspond with attorneys, physicians, patients and other staff members.
Respond to requests for images and reports related to legal cases.
Communicate professionally and timely in written and oral communication with attorneys, judges and social workers.
Troubleshoot problems with image quality and equipment malfunction and submit timely and effective Service Now Requests.
Transcribe radiology orders from community physicians in Maestro Care for walk-in and scheduled exams.
Schedule and cancel exams for all modalities as needed in Maestro Care.
Provide reminder appointment phone calls to patients, including prep instructions, directions, and parking.
Update the appointment note.
Provide mammography technologist support, including obtaining images and reports from outside facilities, pushing images to PACS and the Hologic Workstation, and checking systems for accuracy.
Answer telephone, take and deliver messages to physicians, nurses, technologists and others.
Distribute mail, collect and scan medical records for HIM.
Use email to send and receive signed documents and handle faxed requests.
Coordinate with outpatient clinics, inpatient units, Emergency Department, and surgeons both internal and external to DUHS.
Pay close attention to detail and perform with high accuracy consistently in a high-volume area, strictly adhering to Federal and State regulations and DUHS policy.
Display a helpful and professional attitude when helping patients, DUHS staff and coworkers.
Utilize highly developed customer service skills to meet patient needs and internal customer expectations.
Effectively communicate with all DUHS employees, including physicians, nurses, technologists, patient service associates and administrative professionals.