Patient Service Associate - Duke Ortho of Raleigh

Duke Careers•Raleigh, NC

1d•Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

Requirements

High school diploma or general equivalency diploma (GED).
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.

Responsibilities

Schedule Patient Appointments.
Check-In patients upon arrival/Check-Out patients upon appointment completion.
Collect patient co-payment and/or balance due on account upon arrival.
Create and attach referrals/authorizations for visits.
Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician.
Maintain and distribute all faxes received.
File/Scan history sheets/ancillary reports and all other required patient record documentation.
Answer telephone appointment line/main line (Disseminate messages according to practice communication standards).
Complete all Maestro Care check in alerts at all times.
Audit encounter forms for completeness and accuracy.