Patient Service Associates-Duke Primary Care-Brier Creek Med Peds

Duke Careers•Durham, NC

5d•Onsite

About The Position

Duke Primary Care-Brier Creek Med Peds seeks to hire a Certified Medical Assistant who will embrace our mission of Advancing Health Together. Duke Primary Care offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. At Duke Primary Care Leesville, our dedicated health care team provides comprehensive medical care for patients of all ages, including annual physical exams, health screenings, preventive care, and diagnostics. Our team supports smoking cessation and treats acute illnesses like flu and colds while administering immunizations, including annual flu shots and travel vaccinations. We also provide diabetes education, nutrition counseling, and women’s health services, such as PAP smears and breast exams. For infants, children, and adolescents, we deliver well-childcare, routine check-ups, and school physicals, ensuring holistic management of conditions like allergies, asthma, and diabetes for all our patients.

Requirements

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
Experience in effectively coordinating multiple tasks or activities.
Strong verbal and written communication.
Basic PC and data entry skills.
Knowledge of medical terminology and telephone etiquette.
Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Responsibilities

Coordinating and performing a variety of administrative tasks to support the daily operations of the clinic.
Clinic preparation, verifying patient identification, managing check-in and check-out processes, posting charges, handling cash transactions, and scheduling patient appointments.
Delivering exceptional customer service, managing message distribution, coordinating ancillary service scheduling and preparation, and processing patient referrals.
Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
Enter pre-visit orders and prepare new patient charts.
Pick up X-rays, office charts, medical records, reports, petty cash and collections bag.
File history sheets, ancillary reports and all other required patient record documentation.
Return medical records.
Attach HIPPA/Medicare documents to the encounter forms.
Check-in patient upon arrival in the practice.
Identify correct patient information in Maestro Care.
Verify patient demographic data.
Edit Maestro Care as needed.
Accurately identify the appropriate account for patient visit.
Present and educate patients on required forms and obtain signature as required by policy and procedure.
Completes all Maestro Care check-in files and manage all appropriate alerts.
Collect and post co-payments and balances on accounts due.
Imprint all patient specific chart documents and requisition/transmittal documents.
Copy, file and distribute insurance cards as indicated by procedure.
Coordinate all labs/procedures as requested. Maintain private physician office charts.
Prepare encounter forms.
Investigate and account for missing encounter forms.
Audit encounter forms for completeness and accuracy before batching.
Batches encounter forms or charge posting in Maestro Care.
Schedule tests and procedures.
Complete and distribute ancillary service requisitions.
Explain billing to patients according to PRMO credit and collection policies.
Determine the amount of cash to be collected based on insurance plan.
Check-out patients.
Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
Answer telephone, take and deliver messages to physicians, nurses and others.
Report obtained medical information from patients and referring physicians accurately, completely and timely.
Disseminate messages according to practice communication standards.