Patient Service Associate - Cardiology

Albany Medical Center•Albany, NY

3d•$46,215 - $60,080•Onsite

About The Position

The Patient Service Associate - Cardiology position is within the HBD - Medicine Cardiology department. This role is responsible for coordinating patient appointment scheduling, including registering patients, updating insurance information, and scheduling visits. The associate will interact with a diverse patient population, utilize the electronic medical record for patient records, and handle consents for state wards and patient proxies. They must be knowledgeable of payer requirements for referrals and authorizations, schedule follow-up appointments, referrals, and prior authorizations. Communication with providers, patients, clinical care teams, and insurance companies is essential, as is answering incoming phone calls and directing them appropriately. The role also involves maintaining a professional image by adhering to the dress code. The associate is responsible for the registration and scheduling process for complex patients, updating system information, preparing patient paperwork, discussing financial obligations, explaining regulatory forms, and answering patient questions. They will work in multiple systems to ensure accurate registration and support clinical workflow. The position requires an understanding of the practice and hospital strategic plan, support for departmental policies and procedures, and representing Albany Medical Center by upholding its ideals and principles. The associate will champion an optimal patient experience, promote patient and employee safety, and report any safety issues.

Requirements

High School Diploma/G.E.D.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice
Experience using an electronic health record and Microsoft Office

Responsibilities

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct appropriately to team members.
Conveys professional image by adhering to the established dress code.
Responsible for registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling and insurance information.
Prepares patient disability and out of work / school paperwork.
Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
Understands the practice and hospital strategic plan.
Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
Exemplify Albany Med CARES guiding principles.
Is a champion to ensure an optimal patient experience.
Understands and promotes patient and employee safety as our top priority.
Promotes a safe environment and promptly reports issues.
Understands patient safety goals.