Remote Patient Service Agent

Anne Arundel Dermatology • Owings Mills, MD

2d • Remote

About The Position

Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote Call Center team, with a targeted start date of July 13th, 2026. This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination. Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States. As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers. Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.

Requirements

• Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions.
• Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor.
• Strong customer service mindset with the ability to communicate calmly and empathetically.
• High attention to detail, including accurate written documentation and data entry.
• Ability to follow established workflows, scripts, and policies consistently.
• Comfort working in a high-volume, performance-driven call center environment.
• Demonstrated reliability, punctuality, and consistent attendance.
• Strong time-management skills and accountability in a remote setting.
• Ability to work independently while remaining responsive and engaged with a team.
• Quiet, private home workspace that supports patient confidentiality and HIPAA compliance.
• Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training.
• 1-3 years of general customer database (CRM) experience.
• College education (completed degree or relevant coursework).

Nice To Haves

• 1-3 years of call center experience.
• Experience with making outbound sales/service calls.
• 1-5 years of experience within the healthcare industry.
• Bilingual preferred (Spanish).

Responsibilities

• Efficiently handle 80-100 inbound/outbound calls each day.
• Master internal systems and tools (phone system, EHR, etc.).
• View and manage provider scheduling and communications.
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, PHI, etc.).
• Consult with patients to schedule and re-schedule appointments.
• Actively listen to patients and effectively communicate, using empathy and concern, both verbal and written.
• Escalate patient situations that require unique attention.
• Achieve and surpass individual monthly performance goals.
• Other duties assigned as deemed necessary by management.

Benefits

• Medical, dental, and vision insurance, effective the first day of the month following your start date.
• Short-term and long-term disability coverage.
• Voluntary life insurance (for employees, spouses, and children).
• Critical illness insurance.
• Hospital indemnity coverage, effective the first day of the month following hire.
• Company-paid basic life insurance and accidental death & dismemberment (AD&D) coverage.
• 80 hours of paid time off (PTO) and six paid federal holidays annually.
• Retirement savings plan.
• Employee discounts on cosmetic services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree