Patient Server (Full Time)

Compass Group Careers•Murfreesboro, TN

20h•Onsite

About The Position

Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery. TouchPoint Support Services, as part of Compass Healthcare, serves up hospitality for patients, families, and visitors at Ascension Health hospitals. Our mission is to create moments that matter through meals, facilities, and patient support, driven by a commitment to detail, quality, and excellence. We foster an environment where associates can grow their careers, support the mission to improve the health of the poor and vulnerable, and have fun.

Requirements

Prior customer service experience required.
Prior food experience required.
Ability to lift and/or move up to 100 pounds.
Computer technical skills to operate hospital systems.
Excellent verbal and written communication skills.

Responsibilities

Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays.
Takes patients menu selections prior to each meal.
Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
Assembles trays according to patients' menu selections on tray tickets in a timely and accurate manner.
Interacts with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met.
Retrieves trays from patients' rooms.
Maintains accurate and current information for each patient on assigned unit(s).
Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered.
Communicates any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures.
Adheres to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures.
Contributes to patient satisfaction goals by providing quality service.
Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
Maintains a clean, sanitary working environment.
Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets.
Utilizes equipment in performing job functions according to department's safety procedures.
Follows facility and departmental safety policies and procedures to include incident reporting.
Follows facility and departmental infection control policies and procedures.
Follows the facility's protocols for Hazardous Materials and Waste Program.
Adheres to Emergency Preparedness Program and Life Safety Program.
Participates in drills, as appropriate.
Performs other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.