Patient Scheduling Representative- FT - Remote - (Maine)
About The Position
The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.
Requirements
- High school graduate or GED required.
- Strong verbal and written communication skills.
Nice To Haves
- Experience in customer service preferred.
Responsibilities
- Performing appointment scheduling for a high volume multi-physician practice.
- Canceling patient appointments and re-scheduling as required.
- Providing accurate instructions to prepare patients for the examination or procedure.
- Maximizing efficiency of and minimizing gaps in the practice schedule by striving to offer the patient the next available appointment when possible and by scheduling patients appropriately by optometrist and location.
- Maintaining and demonstrating knowledge and understanding of patient privacy rights under HIPAA guidelines.
- Maintaining regular in-person attendance.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
