Patient Scheduling Representative - AZ Remote (must reside in AZ)

Northern Arizona Healthcare•Flagstaff, AZ

2d•Remote

About The Position

The Patient Scheduling Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/referrals. S/he conducts either face-to-face or inbound/outbound telephonic interviews with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other referral/scheduling activities in the encounter, schedule book, and patient chart. Demonstrates customer-centric focus in all interactions with internal and external customers as well as an understanding of and ability to achieve acceptable performance standards as defined by Integrated Patient Scheduling Management.

Requirements

High School Diploma or GED- Required
Basic level of computer skills including keyboarding of 25 - 35 word per minute- Preferred
1 year of call center or customer service experience, or 1 year of experience in a medical facility- Preferred
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Nice To Haves

Medical Terminology Coursework- Preferred
Fingerprint clearance cards are needed for those who will work onsite within any NAHMG clinics. This is not required for remote employees.