Patient Scheduling-Registration Representative Naper/Plainfield

Wheaton Eye Clinic LTD•Naperville, IL

7d•$18 - $19•Hybrid

About The Position

The Patient Services Representative supports patient access and clinic operations by providing exceptional customer service, scheduling appointments, maintaining accurate patient information, and performing front desk and call center functions.

Requirements

Ability to communicate effectively, clearly and concisely, verbally and in writing
Ability to handle difficult and stressful situations with professional composure.
Ability to understand and follow instructions.
Ability to work successfully as a member of a team and independently with moderate supervision.
Knowledge of basic customer service principles.
Independently organize work, set priorities, meet deadlines, and follow up on assignments.
Ability to work a flexible schedule with evenings and weekends as necessary.
Possess a high level of confidentiality and integrity.
Knowledge of, or the ability to learn, clinic/department policies and procedures.
High School Diploma or Equivalent.
Ability to learn clinic specific software, EMR system (Epic).
Ability to use and operate electronic office equipment including but not limited to computer, keyboard, mouse, fax machine, telephone, copier.

Responsibilities

Answer and assist with all incoming telephone calls in a professional and courteous manner.
Provide timely, accurate information and quality customer service to patients and callers.
Resolve patient concerns and consistently meet or exceed patient service expectations.
Maintain confidentiality and comply with all HIPAA and Wheaton Eye Clinic privacy standards.
Schedule appointments using the designated practice management system.
Schedule appointments for designated Ophthalmologists, Optometrists, and diagnostic testing procedures.
Maintain provider schedules, including bridge physician schedules as assigned.
Complete patient appointment rescheduling requests.
Process reminder call cancellations.
Complete patient recall letters.
Ensure no-show appointments are properly processed and documented.
Verify and update patient demographic, contact, insurance, and financial information.
Maintain patient accounts by obtaining, recording, and updating required information.
Verify insurance eligibility and plan information.
Make necessary updates and corrections to patient records to ensure accuracy.
Check in patients upon arrival and notify appropriate staff of patient arrival.
Verify patient insurance, demographic, and contact information at the time of service.
Check patients out following appointments and schedule follow-up visits as needed.
Assist with patient flow and support efficient clinic operations.
Retrieve, review, and complete Epic messages as assigned.
Accurately document patient interactions and account updates.
Maintain knowledge of clinic policies, procedures, and scheduling protocols.
Perform other related duties as assigned.