Patient Scheduling Coordinator - Russian Speaking

USA Clinics Group•Northbrook, IL

10h•Onsite

About The Position

USA Clinics Group is the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers, with over 170 clinics nationwide. Founded by Harvard-trained physicians, the company focuses on patient-first care delivered close to home. They are building a culture of innovation, compassion, and accountability and are looking for motivated individuals to join their fast-growing, mission-driven organization. The Patient Scheduling Coordinator will play a vital role in connecting patients with essential medical care by engaging with potential and existing patients, overcoming objections, and scheduling appointments in a fast-paced, target-driven environment. Comprehensive training is provided, so no prior medical experience is necessary.

Requirements

Prior experience in customer engagement or a retention-driven call center environment.
Minimum 1+ years of call center experience in customer service, retention, or a similar role.
Exceptional communication skills, both verbal and written.
Strong organizational, data entry, and follow-up skills.
Proficiency in Word, Excel, and call center systems.
Ability to empathize with patients while confidently guiding them toward a solution.
Must follow scripts and decision trees as required.
Adaptability to a fast-paced, target-driven environment.
Regular, consistent, and punctual attendance.
Fluent in English and Russian.

Nice To Haves

Experience in the medical industry is highly preferred.

Responsibilities

Handle inbound and outbound calls in a high-volume setting.
Use persuasive communication techniques to overcome objections and secure patient appointments.
Present a positive, professional, and energetic approach to patients.
Meet and exceed key performance metrics (KPIs) related to scheduling and retention.
Educate patients on services, benefits, and appointment details.
Proactively follow up with patients to ensure continued care and appointment attendance.
Resolve patient concerns efficiently while maintaining a high level of customer service.
Accurately enter patient information and schedule appointments in the system.
Work collaboratively with the team to drive patient engagement and retention.
Adhere to scripts, decision trees, and compliance protocols.
Perform additional duties as required.