Patient Scheduling Coordinator

Texas Physical Therapy Specialists•Live Oak, TX

11d•$17 - $18•Hybrid

About The Position

Texas Physical Therapy Specialists, a member of the Confluent Health family, is seeking a Full Time Patient Scheduling Coordinator to join their team. This role serves as a key first point of contact for new patients, coordinating new patient appointments for assigned clinics. The position involves providing exceptional customer service and collaborating with clinical teams, referring physician offices, insurance partners, and internal departments to ensure accurate and efficient patient scheduling. The ideal candidate will be organized, compassionate, detail-oriented, and comfortable in a fast-paced healthcare setting. After completing paid onsite training in Live Oak, TX, the role transitions to remote work, though candidates must be local to San Antonio, TX - Live Oak.

Requirements

1+ year of medical office, scheduling, patient access, referral coordination, or medical call center experience
Excellent phone communication skills
Comfortable managing multiple calls while maintaining accuracy
Strong computer and data entry skills
High School Diploma or GED
Must live near Live Oak/San Antonio, TX for required training and occasional in-office meetings

Responsibilities

Manage new patient scheduling for assigned clinics and service areas.
Answer incoming calls and promptly resolve patient questions and concerns.
Provide an exceptional patient experience throughout the scheduling process.
Accurately create and update patient accounts, including demographics, insurance, referrals, authorizations, and required documentation.
Schedule new patient evaluations according to clinic guidelines, provider availability, and scheduling requirements.
Verify insurance coverage and coordinate authorization, PCP referral, MVA, and other specialized scheduling needs.
Request, follow up on, and upload prescriptions/referrals into the appropriate electronic medical record systems.
Communicate regularly with clinic teams regarding scheduling needs, questions, and follow-up.
Document calls, patient interactions, and follow-up activities accurately.
Manage voicemails and emails and coordinate with internal departments to resolve patient needs.
Utilize systems including Voxology, Limber, and WebPT to support scheduling and patient management.
Notify referring providers of appointment outcomes and required updates.
Meet established KPIs, quality standards, and monthly audit expectations.
Participate in team huddles, one-on-one meetings, training, and coaching.