Patient Scheduling Coordinator

Rural Psychiatry Associates•Grand Forks, ND

1d•Onsite

About The Position

Rural Psychiatry Associates is seeking a Patient Scheduling Coordinator to join their growing team. This role is crucial for ensuring a seamless scheduling process, helping patients access the care they need while supporting healthcare providers in optimizing their schedules. The company's mission is to provide high-quality mental health care to communities that may not otherwise have access to these essential services, serving patients of all ages across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska through both in-person and telemedicine care.

Requirements

High school diploma or equivalent required.
Experience in scheduling appointments, preferably in a healthcare setting.
Strong communication skills, both written and verbal.
Attention to detail with the ability to multitask in a fast-paced environment.
Proficiency in electronic health record (EHR) systems and general computer skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.
Highly organized, self-motivated, and able to work independently.
Strong time management and prioritization skills.
Willingness to learn and adapt to new technologies.

Responsibilities

Efficiently schedule patient appointments, optimizing provider availability.
Provide exceptional customer service by assisting patients with scheduling inquiries and appointment-related concerns.
Maintain accurate and up-to-date appointment records while adhering to confidentiality and HIPAA guidelines.
Ensure smooth patient flow by coordinating follow-up care and rescheduling as needed.
Accurately input and verify patient demographic and insurance information.
Maintain a thorough understanding of telehealth technologies to facilitate virtual appointments.
Assist with additional scheduling and clerical tasks as needed.